The report presents the changes that occurred within Italian legal professions lawyers, chartered accountants, and multidiscipline professional services firms). The topic is no longer making investments in reaction to situations or events, but rethinking organization and business models, the roles, and responsibilities within the professional services firms, as well as redefining customer relationship practices.
• What new awareness have professional services firms developed?
• What areas has change management within the professional services firms favored?
• What have professional services firms learned from the medical emergency?
• What is the innovation journey of professional services firms?
- Introduction
- New awareness
- What impact does the value generated by professional services firms have?
- New services vs competences and organization models
- Change driving technologies