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Research

Active Observatories

Participate in our Research to access the most advanced Digital Innovation competences available in Italy. Get into one to ones with experts, network with companies, access confidential data and have dedicated communication and visibility moments

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Choose the membership that best suits you or your Team and start enhancing your competences

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Search by Format Reports Videos Graphs Newsletter Business cases

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Choose the membership that best suits you or your Team and start enhancing your competences

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Ownership and management of the omnichannel approach within the organization structure of Italian companies, 2020

GRAPH Omnichannel Customer Experience

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The graph shows the governance models adopted by a sample of Italian companies in 2020 focusing on the ownership and management of the omnichannel approach implementation

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Main goals for the implementation of Omnichannel Customer Experience... Main goals for the implementation of Omnichannel Customer Experience...

Omnichannel Customer Experience PREMIUM

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KPIs monitored by Italian companies to evaluate customer perception and... KPIs monitored by Italian companies to evaluate customer perception and...

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Omnichannel Experience: Human & Tech driven Omnichannel Experience: Human & Tech driven

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The various types of customer data analysis conducted by Italian... The various types of customer data analysis conducted by Italian...

Omnichannel Customer Experience PREMIUM

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Type

Graphs

Date

12 Feb 2021

Price

40.00 € + VAT

Observatory

Omnichannel Customer Experience

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Eleonora Evstifeew

+39 348 5669699

eleonora.evstifeew@osservatori.net

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Antonella Zagheni

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antonella.zagheni@osservatori.net

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Main goals for the implementation of Omnichannel Customer Experience... Main goals for the implementation of Omnichannel Customer Experience...

Omnichannel Customer Experience PREMIUM

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KPIs monitored by Italian companies to evaluate customer perception and... KPIs monitored by Italian companies to evaluate customer perception and...

Omnichannel Customer Experience PREMIUM

Subscribe to gain access to all paid content

Omnichannel Experience: Human & Tech driven Omnichannel Experience: Human & Tech driven

Omnichannel Customer Experience FREE

Completely free for registered users.

The various types of customer data analysis conducted by Italian... The various types of customer data analysis conducted by Italian...

Omnichannel Customer Experience PREMIUM

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